about us
About StayCare, concierge services in Medellín
A French-Colombian couple, a shared passion for hospitality and one belief: every property deserves the same care as our own.
Medellín · Laureles · Estadio · El Poblado+57 312 370 3693contactostaycare@gmail.com
our story
Born from our own experience
StayCare was born from our story: that of a French-Colombian couple brought together by a shared passion for hospitality and excellent service. Along the way, we realised that a property is far more than a place to stay: it is an investment and a life project. That is why we look after every property we manage as if it were our own.
As owners of a holiday rental ourselves, we experienced first-hand what it takes to organise and follow up a property. That is where StayCare came from: offering owners a professional, transparent and personalised concierge service.
Sandra Belhouari
Founder
Michael Llarabe
Co-founder
our mission
To give owners peace of mind through a reliable, personalised and attentive service, to preserve the value of every property and to offer a quality experience to their guests.
our values
What guides us every day
Trust
A clear and honest relationship with every owner.
Transparency
Regular updates and open communication.
Attention to detail
Every arrival is carefully prepared.
Responsiveness
Fast replies, 7 days a week.
Respect
For your property, your guests and your decisions.
Commitment
We treat every stay with the care of a first one.
our background
Owners first, now at your service
As the owner of a holiday rental, Sandra experienced first-hand what it takes to organise and follow up a property. That experience gave rise to StayCare and to the wish to offer owners a trustworthy, attentive and professional service.
Trained in concierge services, we combine our experience with a proven method and a network of trusted partners. Based in Medellín, we know the area and the local realities of short-term rentals.
our team
A trusted team by your side
StayCare relies on a team of cleaning professionals, local partners and specialised suppliers.
Professional cleaning team
Careful cleaning between stays.
Trusted tradespeople
For repairs and maintenance.
Partner photographer
For listings that make people want to book.
We speak your language
We welcome owners and guests in Spanish, French and English.
let’s talk
Let’s talk about your project
A free 30-minute call, with no commitment, to get to know your property and your goals.