services
Concierge services for your Medellín rental
From the first guest to the final report, we coordinate every step of the stay so your property is always ready and well cared for.
Medellín · Laureles · Estadio · El Poblado+57 312 370 3693contactostaycare@gmail.com
arrivals and departures
Guest check-in and check-out
First impressions set the tone for the whole stay. We welcome every guest with care, show them around and organise their departure with the same rigour.
- Personal welcome and key handover
- Tour of the property and its equipment
- Organised check-out and condition check
- Service in Spanish, French and English
how we work
Five steps to get started
01
First contact
We talk about your property and your expectations.
02
Property visit
We visit the property and assess your needs.
03
Tailored proposal
We present the package and terms that suit you.
04
Agreement and contract
We confirm the proposal together and sign the contract.
05
Launch
We prepare the property and start looking after it.
compare
Essential or Premium: choose your package
We work on a commission on rental income, set according to your property and the services you choose. After the visit, we send you a personalised proposal.
Essential
Everything needed for a smooth stay
- Guest check-in and check-out
- Professional cleaning between stays
- Linen coordination
- Guest communication
- Follow-up of every stay
Most complete
Premium
Our most complete service
- All Essential services
- Listing optimisation
- Professional photography
- Coordination of repairs and suppliers
- Personalised follow-up
| Service | Essential | Premium |
|---|---|---|
| Guest check-in and check-out | ||
| Professional cleaning between stays | ||
| Linen coordination | ||
| Guest communication | ||
| Follow-up of every stay | ||
| Listing optimisation | ||
| Professional photography | ||
| Coordination of repairs and suppliers | ||
| Personalised owner follow-up |
Tailored pricing: a commission on rental income, depending on your property and the services you choose.
preparation and cleaning
A spotless home at every arrival
Between stays, our professional cleaning team gets the property ready, and we check every detail before the next guests arrive.
- Professional cleaning between stays
- Linen coordination
- Property check before every arrival
- Monitoring of the property’s condition
visibility
Listings, photography and pricing
An attractive, well-ranked listing attracts the best guests. We create and follow up your listings and adjust your rates to the season.
- Listing creation and follow-up on Airbnb, Booking.com and Vrbo
- Professional photography with a partner photographer
- Rate optimisation based on season and demand
- Guest communication before, during and after the stay
peace of mind
Maintenance and property follow-up
We keep an eye on your property and coordinate any necessary work with trusted tradespeople. You receive regular reports.
- Minor maintenance and repairs
- Coordination of tradespeople and suppliers
- Monitoring of the property’s condition
- Regular reports to the owner
staging
Styling and staging
A few well-chosen details change how a property is perceived. We advise you so your home stands out and earns better reviews.
- Decor and layout advice
- Staging before the photo shoot
- Tailored additional services
let’s talk
Let’s talk about your project
A free 30-minute call, with no commitment, to get to know your property and your goals.